Kudos for Stellar USA

7 years 3 weeks ago #23019 by Uncle Frosty
Stellar Kayaks USA has addrssed the Venuri Drain issue I raised in another post. They did it under warrrenty with an arrangement that I am happy with. I feel bad if in my other posts I may have raised some questions about Stellar's customer service without giving them a chance, based on one posters bad experience. I am a happy Stellar customer.

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7 years 3 weeks ago #23024 by Newbflat
Replied by Newbflat on topic Kudos for Stellar USA
Lucky you. No such luck with my dealings.

FENN Bluefin S
FENN Swordfish S carbon hybrid
Epic V8 double gen 2
Lot and lots of DK rudders.


Had:
Stellar SEL excel (gen 2)
Stellar SR excel (gen2)
Stellar S18s g1 (excel)
Epic V10 Double (performance)
Stellar SR (gen 1)
V10 sport (gen 2)
V10 (Gen 2)
Beater SEL (gen 1)

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7 years 3 weeks ago #23026 by Simon Haywood
Replied by Simon Haywood on topic Kudos for Stellar USA
I think it is only fair to give the manufacturer the opportunity to address your concerns before going 'public'.

Problems arise in the course of transactions or in warranty cases - that's not that unusual - It's how they're addressed/fixed that counts.

Well Done to Stellar - A company that knows how to do it.

So in that vein, Oscar Chalupsky, are you going to honour your promise of 12th December 2013 - you have had a year! Or should I print, so the whole world can see how Epic International deals with problems...Despite numerous emails saying they would honour it.

All the main people at Epic are well aware of the promise:
Charles Brand (Chairman)
Greg Barton
Vincent Bechet
Bruce Poacher - China factory
Jacqui Williams/King - Epic Kayaks Australia

Rob Mousley is well aware of the facts behind this...

Previous craft: Affinity, Endorfinn, Multisport, Epic V8, V10sport, V10, V12, Fenn Swordfish, Spirit PRS Elite; Stellar S18S, SR, SE, SEL, S2E, S2EL

Current Skis:
Huki S1-R
Stellar S18S - Excel
Stellar SR - Ultra


Skis on order: None!

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7 years 3 weeks ago - 7 years 3 weeks ago #23027 by Newbflat
Replied by Newbflat on topic Kudos for Stellar USA
(Nt)

FENN Bluefin S
FENN Swordfish S carbon hybrid
Epic V8 double gen 2
Lot and lots of DK rudders.


Had:
Stellar SEL excel (gen 2)
Stellar SR excel (gen2)
Stellar S18s g1 (excel)
Epic V10 Double (performance)
Stellar SR (gen 1)
V10 sport (gen 2)
V10 (Gen 2)
Beater SEL (gen 1)

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7 years 2 weeks ago #23096 by Simon Haywood
Replied by Simon Haywood on topic Kudos for Stellar USA
A week on - and all I can here are the crickets...


Previous craft: Affinity, Endorfinn, Multisport, Epic V8, V10sport, V10, V12, Fenn Swordfish, Spirit PRS Elite; Stellar S18S, SR, SE, SEL, S2E, S2EL

Current Skis:
Huki S1-R
Stellar S18S - Excel
Stellar SR - Ultra


Skis on order: None!
Attachments:

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6 years 11 months ago #23220 by Simon Haywood
Replied by Simon Haywood on topic Kudos for Stellar USA
A further two weeks on - nothing from Oscar or Epic.

Kudos for Stellar - brickbats for Epic.

Previous craft: Affinity, Endorfinn, Multisport, Epic V8, V10sport, V10, V12, Fenn Swordfish, Spirit PRS Elite; Stellar S18S, SR, SE, SEL, S2E, S2EL

Current Skis:
Huki S1-R
Stellar S18S - Excel
Stellar SR - Ultra


Skis on order: None!

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